Rebekah Johanna Terry

Tesla • DMV Operations Specialist

Apr. 2023 — Present • Atlanta, GA

Key Responsibilities

• Coordinates with Sales and Delivery Specialists to ensure that all required documents pertaining to the transaction are complete and accurate.
• Processes DMV registrations related to sales, as well as for Tesla-owned vehicles.
• Records information and ensures data quality in multiple record keeping systems including but not limited to WDO and DLRdmv.
• Serves as an authority on vehicle tax and registration rules by geography, keeping abreast of changes as they are announced and communicating them to the team in a timely manner.
• Participates in testing of new and updated forms and processes.
• Assists with special projects as needed.
• Supports other locations on end of quarter delivery pushes as needed.

Tesla • Operations Advisor

Apr. 2022 — April. 2023 • Kennesaw, GA

Key Responsibilities

• Ensure smooth transitions for customers throughout the delivery process.
• Demonstrate mastery of presenting, selling and delivering the entire Tesla eco-system.
• Prepare and confirm the accuracy of customer loan and DMV documents prior to delivery appointments.
• Perform and optimize scheduling for drives and deliveries.
• Maintain store facilities, e.g. ordering supplies, handling work orders, and communicating with vendors.
• Maintain store fleet and coordinate service.
• Support training, new hire onboarding, and organizing/executing validations.
• Compile and run daily/weekly reports to analyze and improve store performance.
• Monitor and execute expenses.
• Perform additional responsibilities when necessary such as handling sales and delivery.

Best Buy • Market Operations Manager

Jul. 2019 — Apr. 2022 • Atlanta, GA

Established efficiencies, maintained consistency, and ensured quality of work among 300+ remote employees in all Home Services Fulfillment Channels across Southeast market, including Georgia, North Carolina, and South Carolina. Managed controllable fulfillment expenses, cost control, certifications, assessments, and HR compliance.

Key Responsibilities

• Lead and supported retail and cross functional field partners for operational needs
• Executed fleet management for market area, fleet licensing, manges maintenance, and state registrations and guidelines for GA, FL, NC, SC
• Managed budgets, labor management, manual check requests, and weekly payroll approval
• Scheduled routes and orders to maximize fulfillment productivity
• Ensured execution of standard operating procedures and helped employees deliver operational effectiveness while growing the business
• Communicated and implemented new processes and systems to network of employees
• Monitored and analyzed business trends and results on a daily, weekly, and monthly basis
• Utilized profit-and-loss and financial data to make critical operational decisions
• Enforced asset management processes to minimize shrink and adhere to budgets
• Maintained all resources and tools in support of standard and complex installation and delivery
• Shared safety procedures proactively and ensured they are followed by agents
• HIPAA trained and oversaw HIPAA compliances for employees and external clients for new health services
• Supervised, reported on, and implemented COVID-safe procedures and employee health during the COVID-19 pandemic

Best Buy • Field Services Administrative Assistant

Apr. 2016 — Jul. 2019 • Atlanta, GA

Provided broad operations and administrative support for territory field services manager, market field service manager, 13 regional field managers, two licensed electricians, and territory project manager.

ASICS America Corporation • Assistant Manager

Jun. 2015 — Apr. 2016 • Woodstock, GA

Led communication efforts across digital and traditional media channels for marketing and public relations, internal communication strategies, and coordinated support programs for the recipients of the center's services.

Best Buy • Operations Supervisor

2010 — Jun. 2015 • Acworth, GA

Responsible for 25 direct reports, Front-end and Back-end Operations, Inventory, Merchandising, and Asset Protection for a retail location serving thousands of customers daily.

Kennesaw State University

Bachelor of Arts, World History • 2010 — 2012

• Dual Major in English Literature
• Minor in Film
• Volunteer Docent at KSU Museum of History and Holocaust Education

Georgia Military College

Associates of Science in History • 2008 — 2010

• Associates of Arts in General Studies with a focus in Literature
• Student Government Association President

Office, Excel, Powerpoint, Sharepoint

Staffing and Training

Operations, P&L, Loss, and Budget Management